This Privacy Policy explains how Nonn’s Flooring, LLC (“we,” “us,” or “our”) collects, uses, and shares information when you visit nonns.com (the “Site”). It applies only to information collected through the Site, and not to information you provide to us in person at our showrooms or by phone.

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INFORMATION WE COLLECT

Information you give us directly. When you submit our contact form, we collect:

• Your name
• Your email address
• Your city or town
• The subject of your message, if you provide one
• The contents of your message

If you would like us to call you back, we invite you to include a phone number in your message. Providing a phone number is entirely optional, and we use it only to return your call about the inquiry you submitted.

If you subscribe to our newsletter, we collect your email address and manage our mailing list using Mailchimp.

We collect this information only when you take an action to give it to us. You can browse the Site without providing any of it.

Information collected automatically. If you accept analytics cookies, certain technical information is collected automatically when you use the Site, including:

• Your IP address, which our analytics provider uses to determine your approximate location and then discards rather than storing
• Your browser type, operating system, and device type
• The pages you view, the time and duration of your visit, and the site or search engine that referred you
• Approximate location inferred from your IP address, typically at the city or region level

HOW WE USE INFORMATION

We use the information described above to:

• Respond to your questions, requests, and messages
• Send you newsletters or updates you have asked to receive
• Understand how visitors find and use the Site, so we can improve it
• Maintain the security and proper functioning of the Site
• Comply with legal obligations and enforce our terms

We do not use your information to make automated decisions that have a legal or similarly significant effect on you.

COOKIES & ANALYTICS

Cookies are small text files placed on your device by a website. We use them to remember your preferences, keep the Site functioning correctly, and understand aggregate visitor behavior.

We use the following categories of cookies:

• Necessary cookies, which are required for the Site to work — for example, cookies set by our website platform to manage sessions or remember that you dismissed a notice.
• Analytics cookies, which help us understand how visitors use the Site in aggregate.

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use the Site. Google Analytics sets cookies that collect the technical information described above and reports it to us in aggregate. Information collected by Google Analytics is also subject to Google’s own privacy practices, described at https://policies.google.com/privacy.

OPTING OUT OF ANALYTICS COOKIES

You can opt out of Google Analytics tracking at any time by:

• Installing Google’s official opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout, or
• Blocking or deleting cookies through your browser’s settings.

These are the most reliable ways to stop analytics cookies, since they take effect directly in your browser. Necessary cookies cannot be opted out of, because the Site cannot function without them.

If you have questions about this policy or how we use cookies, you can reach us at info@nonns.com.

DO NOT TRACK AND GLOBAL PRIVACY CONTROL

Our Site does not currently respond to Do Not Track or Global Privacy Control signals. We do not sell personal information or use it for targeted advertising.

 

HOW WE SHARE INFORMATION

We do not sell your personal information, and we do not share it for targeted or cross-context behavioral advertising.

We share information only in these circumstances:

• Service providers. We use third-party vendors to operate the Site and our communications — for example, our web host, email newsletter platform, and analytics provider. These vendors may process your information only to perform services for us, under contract, and may not use it for their own purposes. Our current providers include Google (website analytics), Mailchimp (email marketing and newsletter delivery), and our website hosting provider.
• Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

 

THIRD-PARTY LINKS

The Site may link to third-party websites or services. Those sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read the privacy policy of any site you visit.

 

HOW LONG WE KEEP INFORMATION

We keep personal information only as long as we need it for the purposes described in this policy:

• Contact form submissions, including any phone number you included in your message: we retain these indefinitely as part of our customer inquiry records. You may ask us to delete your submission at any time using the contact details below.
• Newsletter subscriptions: until you unsubscribe, plus a short period to honor your opt-out.
• Google Analytics data: 14 months

 

SECURITY

We use reasonable technical and organizational measures to protect information, including encrypting traffic to and from the Site using TLS. No method of transmission or storage over the internet is completely secure, however, and we cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the following rights regarding your personal information:

• Access — to confirm whether we process your information and obtain a copy of it
• Correction — to correct inaccurate information
• Deletion — to request that we delete your information
• Portability — to receive your information in a portable format
• Opt out — to opt out of the sale of your personal information, targeted advertising, and certain profiling. As noted above, we do not engage in these activities.
• Non-discrimination — we will not deny you services or provide a different level of service because you exercised these rights

How to exercise your rights: Email us at info@nonns.comwith the subject line “Privacy Request.” We will respond within 45 days. If we need more time, we will tell you why and how much longer we need, up to an additional 45 days.

Verification: To protect your information, we may ask you to confirm details we already have on file before we act on your request.

Authorized agents: You may use an authorized agent to submit a request on your behalf. We may ask the agent for proof of your written permission.

Unsubscribing: Every marketing email we send includes an unsubscribe link. You can also email us and we will remove you from our list.

CHILDREN’S POLICY

The Site is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us at info@nonns.com and we will delete it. We also do not knowingly sell or share the personal information of anyone under 16, because we do not sell or share personal information at all.

 

CHANGES TO THIS POLICY

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If we make material changes, we will provide more prominent notice, such as a notice on the Site or an email to subscribers.

CONTACT INFORMATION

Nonn’s Flooring, LLC

info@nonns.com

(608) 836-8833